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    As eshop providers, we at PNM International s.r.o. Company ID 05060192 (hereinafter referred to as "we") pay great attention to the protection of personal data. On this page you will find all the necessary information about what personal data we process, especially about our customers and users of our websites, whether we process data on the basis of consent or other legal reason, for what purposes we use it, to whom we may pass it and what you have in connection with the processing of your personal data rights.

    • The complete current conditions of personal data protection can be found here
    • Information on the use of cookies can be found here

    I. What is personal data?

    The General Data Protection Regulation (GDPR) considers as personal data any information about an identified or identifiable natural person (data subject). An identifiable natural person is a natural person who can be identified, directly or indirectly, in particular by reference to a specific identifier (name, number, network identifier) ​​or to one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that physical persons.

    What personal data do we process?

    As part of the provision of our services, the correct delivery of the order and the provision of better personalized services and offers, we process the following personal data:

    • identification data, in particular surname and first name, username and password, if you have registered and email;
    • contact details, such as delivery address or contact or residence address, email, telephone number or your contact on social networks;
    • details of your orders and goods of interest to you, bank account or other payment contact, information about your shipments and their receipt;
    • rating data, such as comments or reviews of our services and goods;
    • information about your behavior on the website, in particular browsing the goods and services you view, links you click on, how you move around our website and scrolling the screen, as well as information about the device from which you view our website, such as IP address and its derived location, device identification, its technical parameters such as operating system and its version, screen resolution, browser used and its version, as well as data obtained from cookies and similar technologies for device identification;
    • information about your reading behavior of the messages we send you, such as message opening times, as well as information about the device on which you read messages, such as IP address and location derived from it, device identification, technical parameters such as the operating system and its version. screen resolution, browser used and its version, as well as data obtained from cookies and similar technologies;
    • derived data, which means personal data derived from your settings, information about the services you order from us, information about your behavior on the website and information about your behavior when reading the messages we send you; in particular, data on shopping behavior and the relationship to various services;
    • data related to the use of the call center and visits to our branches, which are mainly records of telephone calls with the call center, identification of messages that you send us, incl. identifiers, such as IP addresses, and recordings from camera systems at our branches.

    II. Why do we process this data?

    For the delivery of our services as part of our activities, we process your personal data for various purposes and to various extents, either without your consent based on the performance of the contract, our legitimate interest or due to the fulfillment of a legal obligation such as accounting law, or with your consent.

    What processing we can perform without your consent depends on the purpose for which the relevant processing is directed and in what position you act towards us - whether you are only a visitor to our website, or you register with us and do not buy, whether you register and create an order or you create an order.

    1. If you visit our website

      1. Use of cookies and other technologies

        If you visit our website, we store and then read small files called cookies on your device, and it has nothing to do with cookies, on which you can buy a lot of great things from us, one day the programmers just started calling it that. It is supposed to be a reference to a fairy tale about Jeníček and Mařenka, who scattered pieces of biscuits behind them to find their way home, but who knows what it was like when they finally arrived at the gingerbread house anyway. Also, they got out of it .... But back to the techniques and let's comply with the European directive: these computer cookies are a small set of letters and numbers that we store in your internet browser or your computer's hard drive. Some cookies allow us to link your activities while browsing our website from the moment you open a web browser window to the moment you close it. The moment you close the internet browser window, these cookies will be deleted. Others stay on the device for a set period of time and are activated every time you visit the website that created a particular cookie, thanks to which your browser may "remember" and log you in again, or when you fill the basket in the afternoon, goods you have laboriously stacked , it is still in it. We also use pixel tags (also known as web bug or tracking pixel), which are really very small images that have a similar function as cookies. Unlike cookies, which are stored on your computer's hard drive, pixel tags are an integral part of websites. For simplicity, we will refer to all of these technologies in this document as cookies. We not only store cookies on your device, but we also read those cookies that our website has stored on your device. Later in this document, for simplicity, we will only talk about saving.

        Some cookies are stored directly on your device by our website. These cookies help us:

        • identify you when navigating between pages of our site and revisiting, for example, so that we can remember your login from a specific device and not ask you for email and password repeatedly, or to save which version of our site we should show you if the site offers more options at the moment;
        • note that you have given us consent according to this document, or for example, whether you offered to participate in a particular survey;

        • with security, for example, to investigate whether someone has abused your connection to our site and is not acting on your site;

        • register, examine and eliminate faults and non-functional components of our website.

        • monitor traffic to our site, its individual pages, generate statistics and reports, and measure the effectiveness of advertising;

        • show you different variations of our site if we are testing new features or want to offer you content specifically for you;

           

        Such cookies and other files are necessary for the functioning of our website. If you block these cookies in your browser, our website may not work properly and we may not be able to provide you with our products and services 100%.

        Next to your device:

        • we store cookies from our website, which allow us to:
          • customize the content of our site for you, such as displaying products that you've already viewed or products that people have bought for you viewed or purchased before you, and showing you other customized offers on our site.
        • we allow cookies to be stored by third parties who may use them:
          • to collect information about your behavior on our website and on other websites;

          • to display customized offers and targeted advertising within advertising and social networks on websites other than ours;

          • to connect to social networks such as Facebook, including auto-login, provide features like the "Like" button, or send order-related notifications via Messenger and display personalized offers and targeted ads on those social networks and other websites than our site.

        In order to display customized bids and targeted advertising on ad and social networks on websites other than our site, we also pass information about your behavior on the site to ad and social networks. However, we do not pass on your identification data to such partners. For a list of the social and advertising networks we use, see Who processes your personal information and to whom do we pass it on?;

        If you do not turn off the use of third-party cookies and the transfer of your data to advertising and social networks in the Privacy Settings section of your browser and after our notification click anywhere on our website (except the notification panel) or click on the "I understand" button included in the notification. in return, you agree to the use of these cookies and the transfer of your data to advertising and social networks. You can revoke your consent at any time by disabling this feature in the Privacy Settings section of your browser. You can find more about cookies on a this page.

      2. Use of personal data of website visitors

        If you visit our website, we process data about your behavior on the website based on our legitimate interest (ie without your consent) in order to:

        • obtaining information that will help us improve the site for you in the future; our legitimate interest here is to improve our services for you;

        • creating statistics and reports, in particular monitoring traffic to our website, its individual pages and measuring the effectiveness of advertising; our legitimate interest here is to measure the effectiveness of our website and advertising costs; for this purpose, we may obtain additional derived data from your conduct on the Website and use it for this purpose;

        • testing new features and applications before deployment, in particular to avoid problems with the functionality of these innovations in real operation, which could worsen your ordering experience with us; our legitimate interest here is the trouble-free functionality of our services for you;

        • preventing attacks on our website and endangering its functionality and the security of your data; our legitimate interest here is the trouble-free functionality of our services for you and the security of your data.

        We do not obtain data about your behavior on the website only from cookies. We also supplement them with data:

        • Your device's IP address (the address of your device that you use to communicate with other devices on the Internet);

        • your device's operating system, version, and language settings;

        • the browser you use on your device, its resolution, version, and language settings;

        • the address of the website (URL address) from which you come to our website.

        We use personal data for these purposes for a maximum of 60 months. You have the right to object to this processing.

        We also process information about your behavior on the web based on our legitimate interest (without your consent) in order to create customized offers and targeted ads that we display to you on the web. Our legitimate interest here is a maximally personalized and effective offer for you. We also enrich the named data for this purpose by means of analysis and obtain data derived from them. According to this data, we also divide our users into different groups, where each group will receive its own specific offer. If you subsequently order something from us, we also use the data on your orders for this purpose.

        Therefore, if you have viewed the offer of goods on our website, we can display this product in various places on our website the next time you visit. Depending on the product you viewed, we may also judge which customer group you belong to, and offer other products or services that you may be interested in considering on the web.

        We use personal data for these purposes for 60 months. You can turn off this feature at any time in the Privacy Settings section.

    2. If you register with us

      In order to register, you must visit our website, so the processing described in the section If you visit our website applies to you. In case you register, we also perform the following processing:

      1. Processing based on the performance of the contract

        If you create an account on one of our sites, we process your identification and contact information, your settings and information about your orders (if you order from us later), based on the fulfillment of the contract with you (without your consent), so that we can maintain your user account. . The agreement on which our processing is based is created by creating your account.

        For this purpose, we use personal data for the duration of your account, which you can cancel at any time by sending an e-mail to one of our contact details.

      2. Processing based on legitimate interest

        If you create an account on our website, we process your identification and contact information, your settings, information about your orders (if you order from us later) and information about your behavior on the website and behavior when reading messages also based on our legitimate interest (ie without your consent), in order to:

        • obtaining information on the basis of which we will be able to improve our services for you in the future, in particular ascertaining your satisfaction with our services; our legitimate interest here is to improve our services for you and

        • by providing tailor-made offers and targeted advertising, which we can send to you by e-mail, text message, social networks, communicate by phone or other electronic means, send them to you by post or display on our website; these offers may relate to both our products and services and the products and services of third parties; our legitimate interest here is the effective promotion of our products and services.

        In order to prepare a tailor-made offer for you, we analyze the above data and obtain other derived data from them, which we use for this purpose. In this way, we may also use information about your behavior on the site that we obtained before you registered (unless you have previously disabled site personalization in Privacy Settings), and we may collect information about your behavior on the site even if you do not log in (e.g. when we identify you using a cookie). According to this data, we also divide our users into different groups, where each group will receive its own specific offer.

        Therefore, if you have viewed the product offer on our website, or clicked on it in the e-mail we sent you, we may display this product on one page of our website the next time, or send you an offer for this product by e-mail. Depending on the product you have viewed, we may also judge which group of customers you belong to and offer you other services on the web or by e-mail that we may be interested in. This information may also be passed on to ad system operators to advertise this product on other sites. However, we will not pass on any other personal data to these operators in order to be able to further contact or identify you (such as your email or name or address).

        We'll also use your order information (if you place an order) to create customized bids and targeted ads that we display to you on the web, as described in If you visit our site.

        Based on our legitimate interest (ie without your consent), we will also use your settings to test new features and applications before deployment, as described in If you visit our website.

        We use personal information for this purpose for as long as your account exists. You have the right to object to these processing.

      3. Processing on the basis of consent

        If you create a product review in your account on our site, we process your identification and data from your evaluation of the products we offer, including embedded photos, also based on your consent to processing, in order to share information about your satisfaction with our products. with other visitors to our site. We use personal data for this purpose until you revoke your consent to the processing.

    3. If you create an order with us

      If you create an order (or demand) with us on the website, the processing described in the section If you visit our website applies to you. If you create an order with us, then we also perform the following processing:

      1. Processing based on the performance of the contract

        If you create an order with us as a natural person, we process your personal data in order to process your order, your identification and contact data and information about your orders. If you have a user account with us, we may also use your settings for this purpose.

        If you purchase from us as a representative of a legal entity, we process the same data for the same purpose on the basis of our legitimate interest in concluding and fulfilling a contract with the person you represent.

        The fact that we use this information to process your order means that we will use it in particular:

        • so that you can complete your order on the website, for example, so that you do not delete the data from the pending order;

        • so that we can communicate with you about the order, for example send you its confirmation;

        • for the purpose of payment for goods; in this context, we may also pass on your data to our payment system partners, as described in Who processes your personal data and to whom do we pass it on?;

        • for the needs of transport of goods; in this context, we may also pass on your data to our partners operating forwarding services or dispensing points, as described in Who processes your personal data and to whom do we pass it on?;

        • in connection with the provision and complaint of the ordered service; in this context, we may also pass on your data to the service provider, as described in Who processes your personal data and to whom do we pass it on?;

        • in connection with your other requirements, which you will contact us with, for example, via the call center, as described in the section If you communicate with us through various channels.

        For this purpose, we use personal data for the time necessary to process your order, or settlement of a contractual request, such as a complaint.

      2. Processing based on legitimate interest

        If you create a binding order with us, we will store your identification, contact and details of your orders based on our legitimate interest (without your consent) in order to protect legal claims and our internal records and control. Our legitimate interests here are the protection of legal claims and the control of the proper provision of our services.

        In the case of creating an order, we further process your identification and contact information, your settings (if you have an account with us) and information about your orders based on our legitimate interest (ie without your consent) in order to:

        • obtaining information on the basis of which we will be able to improve our services for you in the future, in particular ascertaining your satisfaction with our services; our legitimate interest here is to improve our services for you and
        • providing customized offers and targeted advertising that we may send to you by email, text message, social media, telephone or other electronic means, or mail to you; our legitimate interest here is the effective promotion of our services. In order to prepare a tailor-made offer for you, we analyze the above data (ie your identification and contact data and data about your orders) and obtain other derived data from them, which we use for this purpose. According to this data, we also divide our users into different groups, where each group will receive its own specific offer. If you do not register with us, we do not use information about your behavior on the website to prepare offers for which we contact you.

          Therefore, if you have ordered a product from us, we may contact you with a targeted offer for other related products or services. From your order, we can also judge which group of customers you belong to and send you an offer for related services that may be of interest to you accordingly. Offers can also be customized according to what goods you viewed on our website, or according to which links in the submitted offers you opened.

        In order to protect legal claims and our internal records and control, we process data for the duration of the limitation period (5 years) and one year after its expiration with regard to claims asserted at the end of the limitation period. In the event of legal, administrative or other proceedings, we process your personal data to the extent necessary for the duration of such proceedings and the remainder of the limitation period after its termination.

        We use personal data for other purposes for a period of 5 years from the order.

        You have the right to object to such processing carried out on the basis of our legitimate interest.

      3. Processing on the basis of fulfillment of legal obligations

        By law, we must fulfill certain set obligations. If we process your personal data for this very reason, it is not necessary to obtain your consent for such processing. On this legal basis, we process your identification and contact data, order data, due to compliance with the following laws issued in the Czech Republic in particular:

        • Act No. 89/2012 Coll., Civil Code, 

        • Act No. 634/1992 Coll., on consumer protection,

        • Act No. 235/2004 Coll., on value added tax,

        • Act No. 563/1991 Coll., on Accounting.

        We use personal data for these purposes for 10 years.

      4. Processing on the basis of consent

        If you give us your consent when ordering the service, we may also process your identification and data from your evaluation of the products we offer, including embedded photos, also based on your consent to processing, in order to share information about your satisfaction with our products. other visitors to our site. We use personal data for this purpose until you revoke your consent to the processing. We may also process your data to provide a detailed personalized range of products that may be of interest to you, or, based on knowledge of the product life cycle, to alert you to the possibility of purchasing additional products at a time that is adequate. If you put the goods in the basket, but the order is not completed, it is also possible to notify you by e-mail or telephone.

    4. If you communicate with us through various channels

      If you communicate with us through various channels, especially through the call center, e-mail, chat tools and social networks, we will process your identification and contact details and records of communications, including call recordings based on our legitimate interest (ie without your consent) for:

      • handling your requests; if you have created an order with us and your request relates to the order, we may carry out this processing on the basis of fulfilling the contract with you;

      • recording your requirements so that we can check that we are fulfilling them properly and on time;

      • proving that we have accepted and processed your request, eg when you order something from us in this way or file a complaint;

      • their analysis to improve the quality of our services.

    For these purposes, we store personal data for a period of 1 year from the end of the provision of services mediated by us. You have the right to object to the processing based on our legitimate interest.

    1. If you subscribe to our newsletter

      If you subscribe to our newsletter, we will process your contact details or your settings based on your consent to the processing for the purpose of sending our offers. We use personal data for this purpose until you revoke your consent to the processing, ie until you unsubscribe from the newsletter.

    2. If you visit our branch

      If you visit our branch, we will process a recording from a camera system on which you can be captured, based on our legitimate interest (ie without your consent) in order to protect our and your property and people moving in and around the store, which is at the same time our legitimate interest.

      For this purpose, we store personal data for a maximum of 1 month. You have the right to object to this processing.

    III. Who processes your personal data for us and to whom do we pass it on?

    In the cases described in the section What personal data do we process and why? we, as administrators, process your personal data. This means that we determine the purposes defined above for which we collect your personal data, determine the means of processing and are responsible for their proper execution.

    However, we may also pass on your personal data to other entities that are in the role of administrator, namely:

    • in connection with the processing of your order to our partners who participate in this performance, as described in the section If you create an order with us, specifically
      • partners operating payment systems for the purpose of securing payment, especially in connection with card payments, in particular ComGate Payments, a.s. (ID: 279 24 505), Jankovcova 1596 / 14a, 170 00 Prague 7 - Holešovice, Czech Republic;
      • partners who provide for us transport and forwarding services and operation of distribution points, especially companies:
        • PPL CZ s.r.o. (IČ: 25194798), K Borovém 99, Jažlovice, 251 01 Říčany, Czech Republic;

        • General Logistics Systems Czech Republic s.r.o. (IČ 26087961), Průmyslová 5619/1 586 01 Jihlava, Czech Republic;

        • Zásilkovna s.r.o. (IČ: 28408306), Drahobejlova 1019/27, 190 00 Prague - Libeň, Czech Republic;

        • Česká pošta, s.p. (IČ: 47114983), Politických vězňů 909/4, 225 99 Prague 1, Czech Republic;

    • with your consent to advertising and social networks, in particular:
      • Seznam.cz, a.s. (ID 26168685), Radlická 3294/10, 15 000 Prague - Smíchov, Czech Republic;

      • Google Ireland Limited (registration number: 368047), with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland; This company's privacy policy is available here: https://policies.google.com/technologies/ads

      • Facebook Ireland Limited, established 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, D02 X525, Ireland; The privacy policy of this company is available here: https://cs-cz.facebook.com/about/privacy

    For the processing of personal data, we also use the services of other processors who process personal data only according to our instructions and for the purposes described in the section What personal data do we process and why? Such processors are:

    1. cloud service providers and other technology and support vendors such as Microsoft, Amazon and Google;

    2. operators of marketing tools such as Google within Google Analytics and HotJar (HotJar Ltd, located at 3 Elia Zammit Street, St. Julians STJ 1000, Malta, the terms of privacy of this service can be found at https://www.hotjar.com / privacy) and Samba (DiffSolutions sro, IČ 24791288, with its registered office at Nad mlýnským potokem 640/10, 107 00 Prague 10 - Dubeč, the terms of service and privacy of this company can be found at http://doc.samba.ai/knowledge-base/ business-terms-valid-from-25-5-2018-gdpr /) who help us with site optimization and personalization of content and email offers for you;

    3. providers of tools for managing and recording telephone calls, in particular miniTEL s.r.o. (IČ: 27718808), Nové sady 39, 60200 Brno, the conditions of personal data protection of this company can be found at http://www.odorik.cz/w/zasady_zpracovani_osobnich_udaju;

    4. providers of SMS communication and chat tools in the event that they process personal data to mediate our communication with you;

    5. accounting service providers, especially ABRA Flexi s.r.o. (IČ 28019920) Jeremiášova 1422 / 7b, Stodůlky, 155 00 Prague, Czech Republic and Zdeněk Dušek, IČ 16631595.

    6. provider of eshop software solutions, especially Simplia s.r.o. (IČ: 28486820), Drtinova 557/10, 150 00 Prague 5, Czech Republic, terms of service https://www.simplia.cz/files/vop.pdf;

    7. providers of chat tools, in the case where they process personal data to mediate our communication with you, in particular Smartsupp.com, s.r.o. (IČ: 03668681), Milady Horákové 13, 602 00 Brno The privacy terms of this company are available here: https://www.smartsupp.com/en/help/privacy-policy/

    As part of the transfer of data to our processors listed in the section Who processes your personal data for us and to whom do we transfer it? ”, We may also transfer your data to third countries outside the European Economic Area, which nevertheless ensure an adequate level of personal data protection.

    IV. Where we get your personal information from

    We obtain your personal data in the vast majority of your order, as a result of opening an account or using one of our free services, such as providing a tool for calculating the consumption of coatings, free ebook, or communicating with you via email, phone, chat, social networks and personal contact. We also obtain personal data directly from you by monitoring your behavior on our website and when reading messages, recording calls in the call center and camera recording of our branches. We may also obtain your personal data from a third party, for example when they order products from you.

    If you order something from us, in connection with the fulfillment of the concluded purchase contract, we may receive additional information about your orders from banks, our partners operating payment systems, ensuring sales by installments, such as your account number, or successful payment.

    V. What are your rights when processing personal data?

    Just as we have our rights and obligations when processing your personal data, you also have certain rights when processing your personal data. These rights include:

    Right of access

    Simply put, you have the right to know what data we process about you, for what purpose, for how long, where we collect your personal data, to whom we transfer it, who processes it outside of us and what other rights you have related to the processing of your personal data. You can learn all this in this document "Customer Privacy". However, if you are unsure of the personal information we process about you, you can ask us to confirm whether or not the personal information about you is being processed by us, and if so, you have the right to access that personal information. . As part of the right of access, you can ask us for a copy of the personal data being processed, with the first copy being provided free of charge and the other copies already free of charge.

    1. Right of correction - if you find that the personal data we process about you is inaccurate or incomplete, you have the right to correct or supplement it without undue delay.

    2. Right of deletion - In some cases, you have the right to have your personal data deleted. We will delete your personal data without undue delay if any of the following reasons are met: we no longer need your personal data for the purposes for which we processed it; you withdraw your consent to the processing of personal data, which is data for the processing of which your consent is necessary and at the same time we have no other reason why we need to continue to process this data; you will exercise your right to object to the processing (see the Right to object to processing section below) to personal data that we process on the basis of our legitimate interests, and we find that we no longer have or believe that there are no such legitimate interests that would justify such processing. that the processing of personal data performed by us has ceased to be in accordance with generally binding regulations. Please keep in mind that even if this is one of these reasons, it does not mean that we will delete all your personal data immediately. This right does not apply if the processing of your personal data is still necessary for the fulfillment of our legal obligation or the determination, exercise or defense of our legal claims (see the section Why do we process this data?).

    3. Right to restrict processing - in some cases, in addition to the right to delete, you can exercise the right to restrict the processing of personal data. This right allows you in certain cases to request that your personal data be marked and that this data not be subject to any further processing operations - in this case, not forever (as in the case of the right of erasure), but for a limited period of time. We must limit the processing of personal data if you deny the accuracy of personal data before we agree on what data is correct; we process your personal data without a sufficient legal basis (eg beyond what we need to process), but you will only prefer to limit such data before deleting such data (eg if you expect to provide us with such data in the future); we no longer need your personal data for the above-mentioned purposes of processing, but you request it for the purpose of determining, enforcing or defending your legal claims, or if you object to the processing. The right to object is described in more detail below in the chapter Right to object to the processing). For the period we save, if your objection is justified, we are obliged to limit the processing of your personal data.

    4. Right of portability - you have the right to obtain from us all your personal data, which you have provided to us and which we process on the basis of your consent and on the basis of the performance of the contract. We will provide you with your personal data in a structured, commonly used and machine-readable format. In order for us to be able to easily transfer the data at your request, it can only be data that we process automatically in our electronic databases.

    5. The right to object to the processing - you have the right to object to the processing of personal data which occurs on the basis of our legitimate interest (see section Why do we process this data?). In the case of marketing activities, we will stop processing your personal data without further ado; in other cases, we will do so unless we have compelling reasons to proceed with such processing.

    6. Right to lodge a complaint - exercising your rights as set out above does not affect your right to lodge a complaint with the relevant supervisory authority. You can exercise this right in particular if you believe that we are processing your personal data unauthorizedly or in violation of generally binding legal regulations. You can file a complaint against the processing of personal data performed by us with the Office for Personal Data Protection, which is located at Pplk. Sochora 27, 170 00 Prague 7.

    You can contact us in all matters relating to the processing of your personal data, whether it is a question, the exercise of a right, a complaint or anything else. We will process your request without undue delay, but within a maximum of one month. In exceptional cases, especially due to the complexity of your request, we are entitled to extend this period by another two months. We will inform you of such a possible extension and its justification.

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